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Our people development 我們的員工發展 C&M - Can you introduce your team work? 問：可否介紹一下你們團隊的工作？ Cheung - In my team there are a total of 24 答：我們的工作團隊包括我在內總共24人，服務 persons including myself. Geographically, our 地區涵蓋整個澳門。部份員工會在指定的工作地 service area covers all of Macau. Part of the 點長期駐守，進行定期保養工程，如中國銀行總 staff stations at particular sites such as the main 行、大豐銀行總行，而澳門銀河酒店就約有十名 branch of BOC and Tai Fung Bank for regular 員工駐守。服務內容一般以按月定期檢查保養為 maintenance services. We also have around 10 主，會預先給客戶制定工作時間表，再按步就班 persons stationing at Galaxy Hotel. We perform 上門為客戶進行檢查及保養工程，但如客戶有緊 regular monthly inspections. We have a fixed 急的支援要求，我們也會安排相關的維修人員上 working schedule with our clients for performing 門進行緊急維修。一些客戶甚至要求我們提供24 the regular inspection and maintenance. If there 小時服務，因此工作人員會獲配傳呼機，在接收 is an urgent request from our clients, we will ar- 到客戶求助時，維修人員須在半小時內聯絡客戶 range the related technician for immediate main- 以作緊急維修的安排。 tenance. Upon the request of 24 hour services, we assign a pager to the designated technician. 問：澳門發展迅速，人才流失日益嚴重。你是如 In case an immediate assistance is required, the 何留住員工呢？ technician has to be in contact with the client 答：正如先前提到，收入水平能緊貼市場為其中 within half an hour for urgent maintenance ar- 一點。另外，我覺得團隊間的信任亦為關鍵所 rangement. 在。就在這樣的條件下，有約四至五位員工也跟 我一樣從收購前工作到現在。 C&M - Macau has been growing rapidly with high turnover of human resources, how do you retain your team members? Cheung - As mentioned before, keeping pace with the market’s income level is important. In addition, the trust among teammates is also a key to success. For example, there are 4 to 5 colleagues, like me, who have been working at CESL Asia since the acquisition. 10