Page 18 - enewsletter_16th_CESLAsia

What kind of preparation does QHS Department make
in achieving and maintaining the ISO certificates?
QHS: Since most of our colleagues have limited knowledge
about ISO, we hold Integrated Management System (IMS)
Awareness Training to introduce related information as well as
the importance of ISO system to our ever-changing and effi-
cient work.When we are trying to build up the ISO policy, a lot
of ISO-related documents need to be collected, such as Poli- ISO Training ISO培訓
cy & Procedure. We first formulate guidelines for colleagues
to follow with and act as coordinator to collect feedback from 在取得及維護ISO認證的過程中，你們持續作出甚麼準
different departments. Also, based on the professional sugges- 備?
tions from consultants, we set up improvement plans to ensure QHS：因大部分同事對ISO的認知有限，我們舉辦綜合
our constant, up-to-date compliance with ISO requirements. All 管理系統認知（IMS）培訓，向員工傳授一些有關ISO
these may seem to be the work of our department, but actually 的知識，以及介紹ISO體系對我們持續不變的高效工作
they rely heavily on the collaboration of all colleagues. 的重要性。在進行ISO政策的過程中，有大量的相關文
件需要整合，包括政策與程序。我們會事先準備一些指
引讓同事更容易操作，亦會充當協調員的角色，去統合
各個部門的意見。同時，根據顧問的專業意見，我們會
制定相關的改善方案，務求公司上下堅守ISO的最新要
求，力求與各業務單位達成一致。這雖然看似是QHS部
門的工作，但其實各位同事都有參與其中，共同努力才
能做到。
你們認為取得ISO認證的最大挑戰是什麼?
QHS：以總公司及MPS日前剛取得的ISO9001:2015管
Safety Tool Box Talk 理系統最新認證為例，由於考取的是有關品質管理的
安全講座 ISO認證，即是公司管理和運作的程序，這對總公司及
MPS而言，需要全員參與，每位同事都跟隨ISO的標準
What are the biggest challenge when getting ISO certif-
icates? 行事。同時，由於各業務單位和子公司已實行ISO體系
QHS: Let’s take the example of the recent obtainment of ISO 多年，因此我們更需要為其和總公司間作緊密的交流和
協調，以中立的角度去整合各方的意見，並鼓勵著大家
9001:2015 conducted by Headquarter and MPS. Since the ISO 共同努力。這固然是一個漫長又艱鉅的挑戰，卻又非常
certificate we obtained is about quality management, which is 有意義的過程。
about the procedure in corporate governance and operation.
For Headquarter and MPS, obtaining the certificate requires
the overall involvement of colleagues and each of them needs
to act in line with the ISO standards. Meanwhile, we need to
do lots of coordination between the Headquarter and all of our
business units and subsidiaries where ISO systems have been
running for years. Our department needs to take a neutral per- Headquarter Office Fire Drill
spective to consolidate various ideas from all parties, and mo- 帶領進行總公司辦公室火警逃生演習
tivate all colleagues to work for the same goal. That is a lengthy
and challenging but rewarding process. 你們認為取得ISO認證對公司的重要性是?
QHS：一方面，取得ISO認證就好比拿著一張談生意的
What is the significance of obtaining the ISO certificates 入場劵，使我們更容易與國際企業接軌。另一方面，我
for the whole company? 們所有業務單位已經取得了ISO認證並貫踐ISO體系多
QHS: On one hand, getting ISO certificate helps us to align 年，在總公司及MPS的加入能使整個集團統一化，打造
with international standards. It is just like an entry pass for the 公司品牌效應，增加認受性。更重要的是，在ISO體系
business world which makes us easier to link up with the glob- 推行下，違規行為可以減少及擁有較好的資源分配，整
al market and connect with other multinational enterprises. 體工作環境及客戶對我們服務的滿意度亦會上升。我們
On the other hand, since all of our business units have already 努力取得認證是希望鼓勵大家力臻至善，部門內部定期
obtained ISO certificates and been carrying out ISO practic- 作出檢討，設立目標，使大家與公司一起成長進步。
es for years, getting the ISO certificates for our Centralized
Office and MPS can boost corporate uniformity, branding and
recognition. More importantly, when executing ISO practic-
es throughout the whole company, unconformity acts can be
prevented and resources can be better allocated. The whole
working environment can be optimized and our clients’ satis-
faction with our service will be increased. All in all, the ratio-
nale behind getting ISO certificate is our determination to keep
15 improving. Departments will examine their practices regularly
and set up targets for improvement. It gives motivation to col-
leagues to grow with the company. QHS Team QHS團隊