Page 14 - CESL Asia E-Newsletter 13th Issue
P. 14

You can always deliver the specific mugs to the

colleagues and remember their     preferences        您每天都能準確地把同事的杯子送到他
                                                     們手上，甚至記得他們的口味喜好，當
and tastes, how can you do that?                     中有什麼秘訣呢？
                                                     嫻：當然，這是很難的，我也不能做到
H: It is difficult for sure and I cannot remember    過目不忘。我全靠自己做筆記，記下同   辦公室的事務瑣碎，但管理得好絕
everything. I take notes and mark down essen-        事的名字、愛好和品味，以至他們坐的   不容易，上司總是對你的表現一直
tial information like the names and preferences      位置。總之有甚麼特別的事情，我都會   贊許有嘉。你認為你是如何辦到
of every single colleague. I even need to bear in    用筆記錄下來，務求做好每一個細節。   的，並能在多年來保持高水準服
mind where do they sit. I mark down everything       有空的時候，我會拿這些筆記出來看    務？
related to my job and keep a close eye on every      看，反覆溫習。             嫻：雖然辦公室不算很大，但要記
detail. Once I am free, I take my notebook out                           住和留意的東西確實不少。在很多
and read it thoroughly to strengthen my mem-         您為何經常喜歡自製食物、飲品及小盆   小事情的安排上，都要從使用者的
ory.                                                 栽跟同事分享呢？            角度出發，例如，在擺放藥物的地
                                                     嫻：我本身興趣很多，喜愛看一些有關   方要怎樣才讓人一找就找到，一目
You like making some snacks, drinks and little       民間偏方和時令湯水的書籍。平時天氣   了然。另外，也要留意到當我們不
plants, and share them with colleagues. Why?         轉變或留意到同事生病時，我會泡一些   在茶水間時，如何方便大家，很快
H: I am a kind of person with multiple hobbies. I    養生飲料， 希望為他們打造健康的身   地拿他們想要的東西。我做事以人
like reading books about homely recipes and sea-     體。 我也喜愛打理花草樹木，看到樹木  為本，我認為要求其他人做好前，
sonal drinks. When weather fluctuates or I notice    長得茂盛，我會很開心。我知道綠色植   首先要做好自己，做一個好的榜
some colleagues are sick, I make some healthy        物護目，所以我也會自製一個盆栽給每   樣。我對自己要求高，凡事做到最
drinks for them, hoping that they can all have       個同事。裝植物的器皿，我會重用一些   好。對於新來的同事，我會指導他
a sound body. Apart from culinary activities, I      玻璃或塑膠容器，再使用一些精美的花   們，和他們分享自己的心得和小貼
also like gardening. It is pleasant for me to see    線裝飾，就會變身做一個美麗的花瓶。   士，務求大家協力打造一個舒適的
plants growing sturdily. Watching green things       我擁護環保，鼓勵循環再用，不浪費。   辦公室。
make our eyes relaxed, and thereby I specially       平時我做慈善工作時，遇到許多食不果
place at least one little plant besides the comput-  腹的人，令我明白到要珍惜資源的道
er of each colleague. I collect used glass or plas-  理。
tic containers, beautify with decoration and turn
them into unique and exquisite plant containers.
To go green, I encourage recycling and reusing
to prevent wastes. People from poverty-stricken
regions that I meet through my engagement in
charitable activities make me cherish all we have
and utilize resources.

There are quite a number of petty matters in
the office and they can easily lead to nega-
tive consequences if reckless. You are always

praised  by your supervisors  and how can you
                              service over these
remain   that high-standard

years?

H: Even though our office is not too large, a
number of trivial matters need to be kept an eye
on and memorized. We need to consider from
the perspective of actual users. For instance, we
should make the medicine and medical devices
noticeable and obvious at a glance. We should
also make relevant arrangement to make col-
leagues get what they want quickly while we are
away from the pantry. I behold people-oriented
philosophy. I take my own part and exhibit a
model before asking others to do so. I am very
strict with myself and do my best for everything I
handle. I give guidance to my new colleagues and
share my own experience and tips with them,
hoping that we all can together create a cozy and
agreeable workplace for every colleague.

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