Page 13 - CESL Asia E-Newsletter 13th Issue
P. 13

The interviewee of this issue, Ms. Lau Miu Han, is considered as the guardian as well as one of the most favorite persons in CESL Asia
Head Office. She can always identify your cup out of hundreds and deliver to you punctually and precisely every morning. She will of-
fer you a self-made relaxing herbal tea to release your pressure. She treats her colleagues as her families and sincerely cares about their
well-being. This is what Han does every day.
In the interview of last issue with Mr. Campina Ferreira, Senior Executive Director of Macau Professional Services, Limited (MPS), he
mentioned that “professional service” is to “work hard to be able to add value to our provision of services and to ensure that every step in
each project is carefully performed”. Han fully defines it through her service. Now, having served CESL Asia for ten years, Han is nearing
her retirement. But right before that, let’s grasp our chance to learn more about this lovely lady through her sharing with E-newsletter.
劉妙嫻小姐，人稱嫻姐，可說是盛世集團總公司的「守護神」及其中一位「我最喜愛人物」。她，每天早上都會準時將專屬
杯子送到你手上，方寸不亂；她，會在你工作疲憊時送上自製的減壓寧神飲品，體貼細心；她，總是從同事的角度出發，觀
人於微。
還記得上一期澳門專業顧問有限公司(MPS)高級行政總監金銘華先生的人物專訪中，他提到專業服務就是「竭力提供增值服
務，並認真謹慎對待每個項目的每個細節」，嫻姐的貢獻詮釋了這個定義。為盛世集團服務達十年，如今嫻姐即將退休，讓
我們從今期的專訪，更加了解這位我最喜愛的人物。

Han delivers specific mug to colleague every morning
嫻姐每天早上準確地把同事的杯子送到手上

                                                      Han and Ms. Pamela Chow
                                                      嫻姐與周望萍小姐

Compared with your previous work, what is special in CESL Asia            與過去的工作相比，您認為於盛世集團的工作有什麼不一樣
when you look back over the past 10 years?                                嗎？服務近十年有何體會或得著？
H: When compared with the large-scale hotels that I had worked            嫻：與過去曾從事的大型酒店相比，這裏的員工數目相對較
for, there are fewer staff here and the turnover rate is relatively low.  少，員工流動率也較少；所以讓工作更容易得心應手。在這
It makes me easier and quicker to pick up new things and adapt            裏工作很開心，同事們都很友善，我和他們相處良好。這十
to the work environment here. Working in CESL Asia brings me              年中，我全情投入到工作中，盛世就像我的第二個家，對待
joy. People here are so friendly and I get along well with them.          同事仿如親人。我會設身處地為人著想。就像，有時看到同
In these ten years, I am devoted to my work and CESL Asia is              事埋頭苦幹，我會替他們準備一些小食和飲料，為他們打打
just like my second home. I treat colleagues as my families and I         氣，同時讓他們放鬆一下心情。
always put myself into their shoes. Just like when I find colleagues      公司同事的文化背景各異，也有不少外藉人士，可以分享一
plugging away at their work, I will especially prepare some snacks        下您跟同事們的相處之道嗎？
and drinks for them as an encouragement.                                  嫻：過去的工作讓我有機會接觸到外籍人士，讓我了解到他
                                                                          們的性格和做事風格。同時，我也不時詢問我的一些葡籍朋
Colleagues in CESL Asia come from diverse places, and many of             友，了解他們的習性和愛好。我很希望盡可能地了解他們，
them are foreigners. How do you get along with them?                      從而讓自己在待人處事上做得更好。我也會積極參加一些社
H: My previous work allows me to meet foreigners from differ-             團開辦的培訓課程，加強自己的外語及禮儀技能。同時我也
ent countries, which makes me better understand their ways of             參加許多社團活動，擴寬生活圈子，增廣見聞，希望對工作
doing things and characteristics. To better grasp their hobbies, I        帶來正面的影響。
also approach my Portuguese friends for advice. I want to under-
stand my colleagues as much as I could, so that I can advance                                                                              10
my skills while getting along with them. Meanwhile, I like to join
some training courses held by different organizations to enrich
myself in terms of communication, etiquette and interpersonal
skills. I also volunteer in different social undertakings to enlarge
my social circle and enrich my knowledge, which can bring posi-
tive influence to my work to some extent.
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